Can I reorder a past order?
Yes, you can reorder the past order.
i. Go to the orders
ii. Select particular order
iii. Click the reorder button and the order will be placed again.
What happens after I place an order?
You will receive an Order Confirmation email from AllMart. This means that your order has been received and will be processed for pickup or delivery.
What does it mean when my order is accepted?
The ‘Order Accepted’ status means that the merchant has accepted your order and has begun packing or preparing your purchases. Your order is being processed. You will be notified once your order is on the way to you. If you selected pickup, we will let you know when you can collect your items.
Can I edit my order after it is already placed?
Yes, you can edit the order until the merchant has accepted the order.
To edit your order:
i. Go to the order
ii. Select particular order you wish to change
iii. Edit the order.
If the merchant has accepted the order, you are unable to edit it.
What happens if a merchant does not have an item I ordered?
You will be immediately notified by the merchant if the item is out of stock. You will then have the option to either replace the out of stock item with a substitute good (of equal or lesser value), or remove the out of stock item from your checkout.
If I make an order and change my mind? What is my cancellation policy?
Every merchant has their own cancellation policy. You can find out the cancellation policy of a merchant by:
i. Visiting the orders tab and clicking on your most recent order, which is still in the pending stage.
ii. Calling the merchant directly to inquire.
Can I track my order?
Yes, you can track your orders. To do this, go on the orders menu and click the order you placed to track its location.
Can I schedule an order in advance?
Yes. Once you have selected your order at the checkout page, before clicking Proceed to Pay, simply select ‘Schedule Order’ and you can select the date and time you wish to have your Order delivered or picked up.
How does pickup work?
On the Checkout screen, there is the option of choosing either delivery or pickup. Select the pickup option and enter the requested details.
Delivery & Address
Is my personal information secure?
Yes, your personal information is completely secured. AllMart has an SSL certificate. SSL Certificates are small data files that digitally bind a cryptographic key to an organization’s details. When installed on a web server, it activates the padlock and the https protocol and allows secure connections from a web server to a browser.
For some reason, when I click ‘Add Address’, it is not not finding my address. What do I do?
i. Go to phone Settings
ii. Search Location Services
Iii. Search for AllMart
iv. Enable Allow Location
How do I add an address to my address book?
To add an address to your address book, click the triple-line menu symbol on the left hand side.
i. Go to Address Book.
ii. Add address.
How do I set my correct delivery location?
After you finish shopping and proceed to Checkout, there will be an option on the top of the menu. From there, you can enter your delivery location.
For website shopping, there is also a “Locate Me” button next to the search bar which can be used to automatically find your current location.
How do I change my delivery address once my order is placed?
If the merchant has not accepted the order:
i. Go to orders
ii. Select particular order
iii. Edit order and then change the delivery address at the Checkout page.
Is it possible to pay with cash?
No, it is not possible to pay with cash for AllMart orders for simplicity and ease of use purposes.
How do I pay for my order?
When you select your order and go to the checkout page, there is the option at the bottom which reads “Payment Method”. Underneath you can add your card.
What forms of payment does AllMart accept?
AllMart accepts all forms of credit and debit cards, but not cash payments.
What fees do I pay?
Delivery Orders have a location based, non-fixed delivery fee. Pickup orders do not incur an additional fee whatsoever. The fees help us pay delivery agents, operate the AllMart platform, and provide the best customer experience possible.
You can see the fees from the checkout screen so you’ll know what the total is for your order before paying. You’ll also receive a receipt via email showing a breakdown of the order subtotal and fees.
What is AllMart?
AllMart is Antigua’s local online marketplace bringing you a wide range of local businesses right to your fingertips. For the first time, you can Buy Anything. Anywhere. Anytime. Online in Antigua!
Start shopping at allmartplace.com or download the AllMart App here.
Get it ALL on AllMart!
- Islandwide delivery in 3 hours or less
- Schedule orders on your own time
- In-Store Pickup while on-the-go
Shop 25,000+ Products - Easily browse local businesses (updated regularly!), all organized by category for an enjoyable shopping experience
Track your Orders - Track your delivery order once it has been picked up by our Delivery Agent
Earn as you Shop - Earn loyalty points with every purchase that can be redeemed sitewide
Instant Support - Easily chat with us via the AllMart app regarding any questions or chat with a Merchant based on a pending order
How often are products updated and merchants added on AllMart?
Products are updated every time new arrivals come in. Every day new merchants are signing up their businesses to AllMart, and with that, more variety of products. Check back frequently to keep updated.
What does a merchant’s rating mean?
A merchant’s rating represents the average customer rating for all orders completed. Merchants that receive high ratings tend to provide the best buying experience and have on-time deliveries, accurate orders, and quality products.
What is the AllMart Customer Friends and Family Refer & Earn Program?
The AllMart Refer & Earn program gives users the opportunity to earn cash by simply inviting anyone to use the service. This can be done through Facebook, Twitter, WhatsApp and more. This gives the invited user $20 off their first order (must be over $50) and gives you $10 off your next order. To access your referral code and find more information on this program:
i. Click the triple-line menu symbol on the left hand side.
ii. Click Refer & Earn.